Do you offer refunds, returns, replacements or exchanges?Updated 8 months ago

Our refund and returns policy reflects the fact that we sell perishable food items. We do not allow returns of goods that are delivered as advertised and within 48 hours of being dispatched from our facility. This is because they will no longer be in a saleable condition.

Should you require a refund on your order we will happily cancel your order and refund you right up until the point that a shipping label has been created on all perishable items. After this time a refund will not be possible unless your order has failed to reach you within 48 hours of leaving our facility.

If you wish to return an item that is not perishable you must contact us before returning it. Items may be returned up to 14 days after the date of receipt and returned within 14 days after that, provided they are returned in the same condition with which they were received, any packaging remains unopened and no item has been used. Any item that you wish to return should be done so at your own cost.

For the avoidance of doubt failing to reach you we means; either the delivery was not made at all by our delivery partners; Delivery was attempted more than 2 days after being collected by our delivery partners; or was delivered to an address that was not as per the delivery address on our system that you requested it be delivered to and you are unable to locate the parcel at where it has been left. An exception to this is if the address was altered by the customer during transit, such as leave with neighbour.

We would also ask you to consider your purchase very carefully. Every refund we make costs our family run business money as we do not receive a refund on the card processing fees from the card companies and banks. So whilst we would love you to become a regular customer of ours, please consider your purchase carefully before clicking “complete order” at the end of the checkout.

If a refund has been approved by us it can take up to seven days to show in your bank account or on your credit card.

Returns

As we sell chilled perishable food items we cannot accept returns for any reason whatsoever.