Questions and Answers regarding the delivery and shipping of orders with Great Balls of Flour.

Delivery, Shipping & Collection

Manage my order

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Great Balls of Flour

Questions about ordering with Great Balls of Flour pizza dough balls and pizza toppings.

Orders

Conditioning Your Pizza Oven: A Springtime Guide

Where can I find the preparation guides for the dough balls?

How do I store the dough?

How do I defrost the dough?

How do I stretch my dough ball into a pizza base?

Why is my dough springing back when I stretch it?

Why is my dough tearing when I stretch it?

How to handle sticky pizza dough

Where can I find the guide for the Pizza Dough Mix?

How to fit my dough in the proofing pot when frozen?

Can the dough balls be frozen?

How long do I need to leave pizza dough to rest?

Dough Preparation & Storage

Why is my pizza dough sticking to the pizza peel?

Why is my pizza soggy in the middle after cooking?

How to make a pizza using  Gluten Free dough balls

How to bake a gluten free pizza

Can I cook pizza dough balls in a kitchen oven?

My Dough isn't rising or didn't prove after I defrosted them

Cooking your Pizza

Pizza Making Tips & Advice

How to handle your dough balls?

Cooking your gluten free dough balls

Pizza Dough Mix Instructions - Just Add Water

Where can I watch the short video tutorials?

User Guides

If you only have time for 1 video. Please watch this one.

Press and stretch a pizza base

Why is my dough springing back?

Baking a Gluten Free Pizza

How to roll out a Gluten Free Dough ball?

How to fit a frozen dough ball into a GBOF proofing pot?

Proofing pots - what are they and why do I need them?

Quick hack for defrosting pizza dough balls

How to launch your pizza?

How to cook a pizza in a domestic kitchen oven?

How to handle sticky dough?

How to remove the dough from the bag?

How to stretch the dough?

What to do when the dough starts to escape from the proofing pot?

Knowing when the dough is ready to stretch?

Video Tutorials

I can't remember my password

I have an account but the reset password is not working

Account Information

What are the delivery timings?

I need my order on a specific date, can I arrange this?

I have not received my order tracking number.

How can I track my order?

Which courier do you use?

My address is difficult to find, is there a way I can provide the courier with details?

I cannot complete my order, it says no shipping possible

My order has arrived damaged and a product has been smashed

Do you deliver to my address?

Change your delivery day or deliver on a specific date

Do you offer refunds, returns, replacements or exchanges?

What is the cut off for Christmas and New Year Delivery?

Can I cancel my order?

Can I change the delivery address?

Can I add extra products to my order?

Can I Cancel My Subscription?

No Order Confirmation Received

can I collect my order?

My Discount Code Isn't Working

How do I specify an order delivery day?

Can the Mozzarella be frozen?

The dough has arrived defrosted, unfrozen.

Do  you offer pizza kits for school PTA or parent fundraising groups

Received the wrong dough

General

New Yorker

Calabrese

Lotus Dream Calzone

Margherita

Christmas Tree Tear & Share Bread

Recipes

How many calories are in each dough ball?