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General

My Discount Code Isn't Working

The discount code that we send you after you have signed up for the newsletter code is valid for 14 days from receipt of your code and should be used within that time period. A minimum spend of £22 applies to any discount code. Discount codes sent th

How do I specify an order delivery day?

Once you have placed your order please reply to the order confirmation email with the day that you would like your order to be delivered on and we will update your order for you.

Can the Mozzarella be frozen?

Yes, it can. We recommend freezing it on the day of delivery, or at the very latest one day before the end of its shelf life date. Use within 3 months of freezing. To defrost the cheese, remove it from the freezer and place it in your fridge allowing

The dough has arrived defrosted, unfrozen.

We send the dough balls out frozen, and we pack them in an insulated liner with a frozen gel pack and an extra thick box which provides additional insulation. Orders are not transported by refrigerated couriers as this cost is too prohibitive. This m

Do you offer pizza kits for school PTA or parent fundraising groups

Yes, this is something we can offer. Please find full information in our presentation:.

Received the wrong dough

Per our terms of service, we occasionally substitute products with similar items or products of greater value to ensure timely delivery and maintain quality standards. In this instance, we may substitute Original Neapolitan dough balls with Sourdough