Questions and Answers regarding the delivery and shipping of orders with Great Balls of Flour.
Update 3 rd April 2025. Due to exceptionally high demand orders may be dispatched later than expected. Orders are running two days behind our schedule. That means if you placed your order on Thursday or Friday it will not be dispatched until Monday
Ours standard delivery is based on the delivery information on our delivery page however, if you have an important event that you are looking to cater for, reach out to us through our chat widget and we will try and accommodate you.
Your tracking details will be sent out on the day of despatch in line with the delivery schedule. This could be as late as 6pm. Please check your inbox and your spam/junk folders.
We will send you the tracking number via email as soon as your order has been dispatched. Please note this will note update until the courier has collected the order.
We predominantly use DPD however, for certain postcodes such as Northern Ireleand and the Scottish Highlands where DPD and unable to offer a next day service, we use Royal Mail Tracked 24. We appreciate that the cost of shipping to Northern Ireland i
For orders which are shipped using DPD, we recommend you download the DPD app and link this to your delivery address. For anyone that lives in a remote location or maybe a village with just house names, we would advise you to link your "What3Words"
There are two reasons this is happening. The first, and most common reason if your order value is less than £20 (excluding shipping). Please add some more items to your order and the order will complete as expected. The second reason is that you live
Please reply to your order confirmation email, including some photos of the damaged item and we will take care of it from there for you. Please note that we are unable to send our replacements for individual items that have been smashed in transit.
We deliver to most of the United Kingdom, including Northern Ireland. If you are getting an error message during checkout that states". Shipping not available for selected address. This is most likey occurring if your basket level is below £20 and co
We know that sometimes you would like peace of mind in the knowledge that your order will be delivered on a specific day, and we will always try our best to accommodate this. Please place your order as usual and when you receive the email order confi
Our refund and returns policy reflects the fact that we sell perishable food items. We do not allow returns of goods that are delivered as advertised and within 48 hours of being dispatched from our facility. This is because they will no longer be in
Our last delivery day is 21st December. For New Year's Eve we will be delivering on the 31st December. There will be no deliveries between 22nd & 30th December. Orders can be placed now. Reply to the order confirmation email to request your preferred